DreamPC Support & FAQ - Islandwide Singapore

Booking is easy! Simply contact us via WhatsApp to discuss your issue or build requirements. We operate a fast, Islandwide Doorstep Service. This means we will arrange a secure courier to pick up and drop off your PC directly from your home, void deck, or office anywhere in Singapore.

Absolutely not. We believe in 100% transparent pricing. Unlike big corporate brands, we don't hide massive profit margins inside our configurations. For custom builds, you pay the exact retail cost of the parts plus a flat, honest build fee. For repairs, we will provide a clear quote via WhatsApp before any work is done. No shock bills, ever.

Yes, your hardware is completely safe. We use trusted on-demand business logistics (like Lalamove or GrabExpress) with real-time live tracking and goods protection coverage. You will receive a tracking link to monitor your PC's journey. It saves you the hassle and risk of lugging a heavy desktop onto the MRT!

100% Yes. We strictly respect your data privacy. We only diagnose hardware and system-level issues. Unless a full Windows Reformat is absolutely necessary to fix your machine (which we will always ask your permission for first), your personal files, photos, and documents remain completely untouched.

We know you need your PC back fast. Most common repairs (like Macbook overhauls, deep cleaning, repasting, or SSD upgrades) are completed and returned within 24 to 48 hours.

New custom PC builds typically take 3 to 7 business days to source parts, assemble, rigorously stress-test, and deliver to your doorstep.

Yes! We specialize in Macbook Thermal Overhauls and internal dust cleaning to bring your lagging or overheating Macbook back to brand-new condition. We also handle battery and screen replacements (subject to parts availability).

We offer a standard 1-week build guarantee, and your parts are fully covered by 1 to 3+ year manufacturer warranties. We also offer extended DreamPC warranties for complete peace of mind. Please refer to our Warranty Policy for full details.

Common Issue: Incorrect input source or loose cable.

Steps:

1. Verify the monitor is set to the correct input (e.g., HDMI, DisplayPort).

2. Ensure the display cable is securely connected directly to the GPU (graphics card) lower down, NOT the motherboard port near the top.

3. Restart your PC and monitor to refresh the connection.

Common Issue: Audio device connected to the wrong port or not configured correctly.

Steps:

1. Check if your speakers or headphones are plugged into the green audio jack on the back of the PC.

2. Go to Windows Settings > System > Sound and ensure the correct audio output device is selected.

Keeping your drivers updated prevents crashing and improves FPS:

For NVIDIA: Open GeForce Experience app -> Click 'Drivers' tab -> Click 'Download/Express Install'.

For AMD: Open AMD Adrenalin Edition -> Home screen -> Check for Updates -> Download.