Purchasing is easy! Simply contact us through our website, whatsapp or carousell to discuss your requirements. Once finalized, we'll send you a quote and begin building your custom PC after confirmation which requires a 50% deposit.

We offer a 2-years warranty on all custom-built PCs. This covers hardware defects and workmanship issues. Please refer to our Warranty Policy for more details.

Your DreamPC will typically take 7-10 business days to build, test, and ship. Delivery times may vary depending on component availability and customization complexity. We'll keep you updated throughout the process!

Yes, all window keys provided by DreamPC are genuine and acquired from Microsoft.

Common questions:

Q: Will Windows 11 OEM keys work if I reformat my PC?

A: Yes, Windows 11 OEM keys are reusable on the same PC after a reformat. The activation is tied to your motherboard, so as long as it remains unchanged, Windows will automatically reactivate after reinstalling.

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Q: Which hardware component is the OEM key tied to?

A: OEM keys are tied to the motherboard. If you replace the motherboard, the key may no longer work as Microsoft treats it as a new PC. Other components like the CPU, GPU, RAM, or storage can be upgraded without affecting activation.

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Q: What happens if I replace my motherboard?

A: A replaced motherboard typically invalidates the OEM key, as it's considered a new PC. You'll need a new license. However, you can contact Microsoft support to attempt revalidation of the key in cases of hardware failure.

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Q: How do I reactivate Windows 11 after reformatting?

A: During installation, skip the product key step. Windows will automatically check the hardware ID stored in Microsoft's activation servers and reactivate. If activation doesn't happen automatically, go to Settings > System > Activation and use the Troubleshoot option or your Microsoft Account linked to the license.

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Q: Can I transfer an OEM key to another PC?

A: No, OEM keys are non-transferable and tied to the original PC's motherboard. For transferability, consider a retail license, which allows activation on a different PC.

Common Issue: Incorrect input source or loose cable.

Steps:

1. Verify the monitor is set to the correct input (e.g., HDMI, DisplayPort). Use the monitor's input/source button to switch if needed.

2. Ensure the display cable is securely connected to the GPU, not the motherboard.

3. Restart your PC and monitor to refresh the connection.

4. Test the monitor with another PC or device to confirm it's not a monitor issue.

Audio device connected to the wrong port or not configured correctly.

Steps:

1. Check if your speakers or headphones are plugged into the green audio jack on the rear or front panel.

2. If using USB or Bluetooth audio, confirm the device is properly paired or connected.

3. Go to Windows Settings > Sound and ensure the correct audio output device is selected.

4. Test audio using different ports or devices to rule out hardware issues.

To update your graphics drivers, follow these steps:

For NVIDIA:

1. Open the NVIDIA GeForce Experience app (download it from NVIDIA's website if you don't have it installed).

2. Log in or create an account, then click on the "Drivers" tab at the top.

3. If an update is available, click "Download" and follow the prompts to install it.

For AMD:

1. Open the AMD Radeon Software (download it from AMD's website if needed).

2. Go to the "Updates" section in the settings.

3. If an update is available, click "Download" and follow the instructions to install it.

For Intel (integrated graphics):

1. Open the Intel Driver & Support Assistant (available on Intel's website).

2. Run a scan for driver updates.

3. Download and install any available updates for your integrated graphics.

Always restart your PC after installing driver updates to ensure they apply correctly.